FAQs

Request Service

For new customers, the fastest and most effective way to request service is by submitting an online service request through our website: Service Request Form. This allows us to gather all the necessary contact and request details to get started efficiently.

Current customers can also submit requests through the website or via their online customer portal.

Questions / Contact Us

• Text (Preferred) or Call: 720-439-5296

• Email: service@halftimehelp.com

Receive Service Appointment & Related Notifications

Text "Start" to 720-780-7060

Office Hours

Peak season (March 16th - December 31st): Monday - Friday, 9am - 3pm

Off-Season (January 1 - March 15th): Monday - Friday, 9am - Noon

Service Operating Hours

Peak season (March 16th - December 31st): Crews typically operate seven days a week, from 8am - 3pm except for major holidays or weather-related interruptions.

Off-Season (January 1 - March 15th): Service hours vary by day, week and seasonal factors.

Definitely! We have comprehensive policies in place covering our people, vehicles, equipment and all of the services we provide. For peace of mind, we're happy to provide a Certificate of Insurance upon request and upon acceptance of a quote.

Our crew will bring and provide everything necessary to complete your service, including all equipment, materials, and supplies, unless we’ve made a prior agreement otherwise.

For a variety of reasons—such as liability, crew training, and maintaining consistent quality—we don’t typically use customer-provided equipment. However, we understand that unique circumstances can arise, and we’re always open to discussing special requests. If you have a specific situation or preference, feel free to reach out and ask.

Our goal is to ensure a seamless, quality, hassle-free experience for you!

Personalized Client Portal

Once you have been onboarded as a customer, you can access your personalized client portal to stay informed about upcoming service appointments, request additional work, review and approve estimates, view photos of recently completed appointments, and manage your invoices and payment methods effortlessly.

With just a click, you can:

• Stay up to date on upcoming service appointments
• Request additional work
• Review and approve estimates
• View photos of recently completed appointments
• Manage and pay your invoices
• Add or update credit card or banking information
• And much more!

Access Your Client Portal

Refer to any service estimate, acceptance or invoice email we've sent you and you'll find the customized link to access your client portal.

Yes! Just click here: Terms & Conditions 

Additional service-specific terms and conditions may apply. These details can be found in your service estimate, or feel free to contact us with any questions or concerns for clarification.